Flute Trials
Flute Trial Policy
With a flute trial, you’ll be able to compare side by side your favorite flute brands before you buy. We ensure that our flutes will be in excellent playing condition. However, there are certain requirements and procedures that have to be met before an instrument can be sent. Please make every effort to keep the instrument (s) clean and scratch-free. Remove all rings and jewelry. Please only clean the flutes with the rag provided and swab the inside with your own flute swab after playing each time. Do not use the new polishing cloths and swabs in with the flutes until you purchase the instrument. Please enjoy your trial!
- We provide flute trials for 5-7 days for USA only.
- Maximum of 3 flutes!
- Trials must be requested via phone, email or by filling out the Request Trial Form
- Customer is responsible for the payment of the shipping to and from our location.
- A valid credit card is required.
- Valid shipping address required (No P.O. Boxes).
- Shipping will be charged to card provided once all flutes are shipped.
- A signature is required for all packages.
- Customer is responsible of contacting Sherry Lee by email or phone by the 5th day of the trial with the final decision.
- All flutes are insured by Sherry Lee Dealer of Fine Flutes while on trial.
- Flutes must be returned in the same condition as it was shipped with all additional items in the shipping box (including the polishing cloth, swabs, plugs, etc.)
- Sherry ensures that every flute that leaves for a flute trial is in excellent condition passing through our Flute Trial Inspection Checklist before packaging.
- PLEASE keep all instruments clean, scratch and dent free, and in new conditions.
- Special order merchandise is non-returnable.
- Instrument merchandise (including used or new flutes, piccolo’s, alto flutes, bass flutes, head joints, foot joints, crowns) may not be returned once purchased, so be sure to check out our flute trial option when shopping for an instrument.
- Damage in shipment is very rare but can happen. If there is damage to the package upon arrival have the delivery person note the possible damage. Then if the items inside are damaged, save all packing and materials and you must contact us right away. Do not send the package back to us. The shipping company needs to see the package for insurance to be claimed. Please call us immediately at 970-242-9364 or 970-773-6656. We cannot be responsible for items damaged in transit where the damage has not been documented to the shipping company by the customer. Shipping companies require notification of damage immediately, so please check the condition of your merchandise before you accept it.
- No refunds are accepted without prior authorization by Sherry and Patrick Lee.
- We offer the manufacturer’s warranty on every new instrument we sell. In addition, Sherry Lee provides a warranty for the pads, and adjustments for six months to one year except for damage due to misuse, abuse or malicious damage and that decision will be at Sherry’s decision. Our professional repair staff closely examines every instrument to catch any manufacturing problems before the instrument reaches you. Please note that the Manufacturer’s warranty and that offered by Sherry Lee may be voided on an instrument modified, adjusted, or repaired without authorization from Sherry Lee.
- We strive to give our customers the lowest price possible with the highest level of customer service and support possible. Prices are subject to change without notice.
Shipping Cost
- FREE shipping when someone purchases a new flute.
- Flute trials on Student flutes $800 and below NOT AVAILABLE.
- On Intermediate Flute Trials, shipping will be charged upfront, and then credited 1/2 the cost of shipping there upon purchase of a new flute. (Approximately the cost of shipping 1 flute). Customer is required to pay for all returned trial flutes.
- For Professional Flute Trials, $4,000 and above, shipping will be charged upfront, and then the cost of shipping 3 trial flutes will be credited upon purchase of a flute. Client is responsible for paying returned trial flutes.
Shipping Policy
- Shipping cost will vary on location and how we ship.
- We ship UPS.
- Shipping is charged once flute trial is shipped.
- Signature required on shipping.
- All items not purchased must be returned including plugs, swabs, polishing cloths, cleaning rods, and instruments wiped down and in the same condition as received.
How do I handle the flutes during the flute trial?
- Flutes must be handled with extreme care and must be kept in new condition.
- Flutes should only be played in the location shipped to, and in-front of your teachers, or at your teacher’s studio. They should not be played in public, or concerts.
- Do not wear any rings or jewelry while playing.
- After playing it, make sure to wipe down the flute with the polishing cloth provided and cleaned inside with your own swab. When wiping fingerprints off flutes, only wipe vertically, up and down the flute, not around the barrel.
- Do not lay flute on a hard surface after playing it; please use a soft cloth during the trial period to lay the flutes on.